**Customer Service Management Trainee****From $35,000 pesos per month to $39,000 pesos per month****Monterrey Branch****Carr. Miguel Aleman KM 21 #6****Prologis Park Apodaca****Apodaca, N.L. Mexico 66627**Uline. Where work ethic and hustle are rewarded. Customer Service is the heartbeat of our company.**Hours**:24/7 operation - Various shifts available with set schedules.**Better together than apart.** This position is on-site, and we are looking for good people who share our passion.**Position Responsibilities**- Manage and lead a team of customer service reps on a daily basis.- Participate in a rotational training program covering all aspects of customer service management.- Set goals and provide mentoring / coaching.- Perform quality monitoring on team members and provide feedback.- Audit department processes and identify areas for improvement.- Assist in the recruiting process to fill customer service positions.**Minimum Requirements**- High school diploma or equivalent. Bachelor's degree **preferred.**- **Bilingual (English / Spanish) - 100% in both verbal and written forms.**- Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking.- Strong track record of customer-focused service and attention to detail.- Prior leadership / management experience is **a plus.****Benefits**- Complete insurance coverage that includes medical, dental, vision and life insurance plus wellness programs.- Savings fund with employer match.- Paid holidays and generous paid time off.- Tuition Assistance Program that covers professional continuing education.- Bonus programs that include annual performance, sales goals and profit sharing.**About Uline**Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.EEO/AA Employer/Vet/DisabledNOCBPOSTLI-RT1(#IN-MTYCS)