Customer Service - Remote

Detalles de la oferta

**Description**:Gordian Staffing, A New Way of HRWe focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.OUR CLIENT:Their team provides customized management and financial services to special districts, municipalities, and community associations. They deliver custom approaches and solutions for clients to create a trusted and valued long-term partnership.ACTIVITIES:- Handle a high volume of incoming calls (first point of contact).- Process work orders through CRM.- Provide knowledgeable answers to homeowners about HOA rules, Architectural reviews, accounting questions, billing, maintenance, etc.- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.SCHEDULE:- Monday to Friday.- The client will assign your schedule between 7 am to 6 pm.WE OFFER:- Competitive salary- Remote Work and equipment- 12 days of Vacation at the year mark- 25% Vacation Bonus- 30-Day Christmas bonus (Aguinaldo)- Mayor and Minor Medical Insurance- Grocery Vouchers (10% of gross monthly salary)- Restaurant Tickets ($2,015 per month)- Savings Fund (8% of gross monthly salary)**Requirements**:- 3 years of experience in a similar position.- Experience handling American Customers- Strong writing skills.- Strong de-escalation skills.- Advanced English is a must- Experience in billing or collections is a plus


Salario Nominal: A convenir

Fuente: Jobtome_Ppc

Requisitos

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