.**_PRIMARY FUNCTION:_****_ESSENTIAL FUNCTIONS: _**- Responsible for order entry and support functions involving pre and post order management (contract review, order processing, expediting, rescheduling and order closure).- Interface with customers, sales representatives and other groups on product delivery and order management issues.- Provide timely responses to internal and external customers (includes customer inquiries, price and delivery requests, advance warning of shipping delays, shipment confirmation, order reschedules and return authorizations).- Manage and respond to all customer requests within the dedicated customer websites.- Analyze, track, and understand customer behaviors and communications throughout the production process.- Print and distribute daily reports and update charts for key business measures as needed.- Demonstrate a competency level of product, production process and capabilities as well as the SAP order management system.- Provides customer service excellence.- Serves as project leader in matters of major customer performance. Examples may include recovery schedules, new part setups and quality issues.- Maintain strong customer relationships by designing and implementing new processes to improve customer relationships**Qualifications**:**_ SPECIALIZED KNOWLEDGE:_**- Professional Degree.- 2 year of experience in Customer Service or Materials Planning.- Bilingual: English/Spanish**_FUNCTIONAL COMPETENCE_****Market and Customer Knowledge.** Key elements for Market and Customer Knowledge includes understanding individual customer needs and wants, being flexible in meeting customer demands, and having a positive attitude towards customers. It entails providing synthesized customer and market insights to sales and marketing to develop solutions to meet customer needs. Superior insights into these areas are fundamental to creating, pricing and selling value.**Price for Value.** Key elements of Price for Value include developing value-based pricing strategies versus cost-based pricing, establishing and enforcing transactional excellence and understanding true customer and product profitability.**Sales and Channel Strategy & Management. **Key elements include identifying the support skills required to service customer transactions, treating customers like partners rather than adversaries, making it easy for customers to do business with Eaton, encouraging customer feedback and developing repeat relationships.**Value Proposition Design.** Key elements of Value Proposition Design includes using market and customer knowledge to identify customer needs, develop creative offering and seek to exceed customer expectations.Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future