OverviewAt AT&T, we're looking for a skilled customer service representative to join our team. As a Customer Service Representative and Bilingual Collector, you will play a crucial role in providing exceptional customer service and collecting payments while ensuring a seamless experience for our clients.About the RoleThis is a full-time position that requires working 40 hours per week during operation hours from 7:00 am to 9:15 pm CST, Monday to Friday. You will be responsible for handling customer inquiries, resolving issues, and providing billing support while achieving collection goals.What We OfferWe offer a competitive MEXN$18,225 Monthly Base Salary (before Taxes), plus monthly grocery vouchers of MXN $1,519 every 14 days, and restaurant vouchers of MXN $1,216 every 14 days. Additionally, you'll enjoy life insurance, vacation days, onsite medical, and 50% discount on five lines of AT&T Wireless service.Key Responsibilities• Handle customer inquiries, resolve issues, and provide billing support• Achieve collection goals by providing exceptional customer service• Effective communication and negotiation skills to overcome objections and find solutions• General billing support to clarify doubts, orders, and complaints regarding overdue payments or fees• Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phoneRequirements• Advanced Conversational English to converse seamlessly with U.S. customers• Personal Computer experience with Microsoft Windows and Office• Previous experience in customer care, billing, collections, or similar roles is highly desired• Ability to work 100% of the time in the office and availability to start immediatelyBenefitsWe're committed to providing a supportive and inclusive environment. Our benefits package includes:• Life Insurance• Vacation days, plus three personal days, onsite medical, and more• 50% discount on five lines of AT&T Wireless service• Paid starting from your first day of training, including some benefits like meal and grocery vouchers