Job Description:
CUSTOMER SERVICE REPRESENTATIVE (CSR)
Coordinate and control all the different activities involved with the export process for the sale of materials in maritime, land, and air shipments.
Manage purchase orders, shortages, transfer prices, billing, shipping dates, preparation, control, and shipment of documents, and coordinate the procedure to determine tariff fractions and certificates of origin.
**Responsibilities**:
- Contribute to the process- Coordinate shipments, so that they leave on the required date and do not generate any additional delay that may have an impact on customers, and the cost of boarding.- High sense of urgency, customer, and results orientation- Good interpersonal relationships and teamwork-
- Negotiations with customers regarding quantities and delivery times, reviews, and follow-up to emergencies.- Develops preventive actions for deviations to the quality system and applies solutions when these deviations occur.- Maintains the operation (Customer Service) in an adequate manner in everything related to control, issuance, and billing file
**Qualifications**:
- University degree
Language skills:
- Local language, good knowledge of English (oral and written) to follow guidance and projects
Computer knowledge:
- Proficient in Word and Excel. Good knowledge of SAP.
**Skills**:
- Strong interpersonal skills- Good written and verbal communication skills- Active listening skills- Experience o Min 2 years experience in a customer-oriented position.
Competencies:
- Building sustainable customer relationships: Builds collaborative relationships.- Communicating with impact: Listens and responds to questions and objections- teamwork/collaboration- Embracing change: Approaches change positively- Analysis & judgment: Identifies issues, gathers and interprets information- Engagement- Managing for productivity: Prioritizes tasks and stays focused- Business acumen: Understands business operations- Highly focused on Customer Satisfaction
Our Company:
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We've recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
