.A Career at HARMANAs a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better.
Innovation, inclusivity and teamwork are a part of our DNA.
When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.About the RoleThe Customer Service Representative is a single point of contact for HARMAN Professional internal and external customers.
Responsibilities include extensive customer contact, problem-solving and analyzing customer information, reviewing business procedures, and making recommendations, warranty claims, customer payments, service requests, and parts order entry.What You Will DoMaintain daily communications with customers as directed, to ensure successful case resolution and proper follow-up leading to customer satisfaction.Pro-actively communicate with customers regarding the status of their orders and repairs.Organize and prioritize requests.Effectively communicate return and repair procedures to customers.Effectively and accurately provide product warranty information across multiple HARMAN brands to internal and external customers.Coordinate with Technical Support to create RMA's received via phone, email or website.Direct requests and unresolved issues to the designated resource.Keep an accurate record of all customer communication: inquiries, comments, and complaints.Follow up on customer interactions.Identify spare parts for HARMAN Pro Products.Ensure customer satisfaction through the processing of service and parts orders, responding to and generating correspondence, and the coordination of all aspects of customer activities.Communicate with customers via phone, email, and web service tools.Process credit card payments, generate invoices, and payment receipts.Build knowledge base articles to enrich our training material.Represent HARMAN brands with professionalism and integrity.Enjoy working closely with others but can also work independently.Provide pricing and delivery information.Process orders, forms, applications, and requests.Organize workflow to meet customer timeframes.Follow HARMAN Communication procedures, guidelines, and policies.What is Nice to HaveAbility to calculate figures and amounts such as discounts, interests, and percentages.Knowledge of ERP Systems, preferably SAP and CRM applications (MS Dynamics).Experience with Braintree software for credit card receipts.Willingness to learn other applications and programs required.Maintain a high level of customer service expected by our internal and external customers.Proactive goal-oriented approach to decision making.Proven Team Player who can effectively work with all levels of a global matrixed organization.Ability to adapt to changing demands and conditions.Flexibility to manage multiple projects/initiatives simultaneously and execute to completion.Ability to accurately input data