Empresa de transporte solicita para departamento de servicio a clientes.Load Control proficiency and must be able to work the Aged Receivable Desk. It alsomust be flexible for coverage in Load Control.- As a Tracing Agent, traces and resolves missing shipments, documents and other servicefailures by performing, among other duties, physical checks of the local bonded freightfacility.- As an Accounting Research Agent, investigates accounting discrepancies and corrects asneeded.- Builds and strengthens customer loyalty by continually meeting and exceedingcustomers' expectations.- Presents a pleasant and positive attitude when responding to inquiries.- Responds to internal and external customer inquiries regarding the Company's productsand services.- Provides accurate and timely reservations for freight shipments.- Provides customers with timely and accurate shipment tracking information.- Facilitates resolution of individual occurrences of shipping discrepancies and problems.- Provides rating information for customers on standard freight shipments, and routesspecialty pricing to appropriate parties.- Provides any information to the customer or agent required concerning companyclear customer understanding.- Maintains real-time knowledge of the company's products, services, rates and operationalcircumstances relating to customer service.- Initiates contact with customers whose shipments will be delayed or re-routed due tooperational constraints and providing acceptable alternatives.Tipo de puesto: Tiempo completoSueldo: $1.00 al mesHorario:- Turno de 8 horasEscolaridad:- Licenciatura terminada (Deseable)Experiência:- Recursos Humanos: 1 año (Deseable)Lugar de trabajo: Empleo presencial