Customer Service Representative

.**Vacante para la empresa NAPS en Av. Mina De Guadalupe No. 575-9, Santa Fe Iv, 36275 Silao De La Victoria, Gto. -Silao de la Victoria, Guanajuato**:**Customer Service Rep / Order Processing****This vacancy is for a temporary contract*****:Works with customers to ensure the timely production and delivery of materials ordered. Coordinate shipments of processedmaterials to assigned customers and resolve any issues arising from requirement changes, material shortages,manufacturing difficulties and the like. Customers will rely on this person as their primary contact for business purposesonce a regular program has been established.**DUTIES**:Analyze customers' material requirements in the context of ERP system parameters including authorization levels,lead times, minimum order amounts, and safety stock levels. Respond to changes in customer requirements asappropriate by communicating with Scheduling, Shipping, and Purchasing staff. Inform customers when changescan and cannot be accommodated; work with the customersto obtain advance notice of intentions as called for by pre- arranged contract.Enter and review customer purchase requests once processed by the system. This activity entails entering andmaintaining sales orders that reflect the customer's purchase order.Manage distribution (ship request) documents to ensure timely delivery of customers' material. Coordinate withShipping Department to maintain a manageable flow of outgoing goods.Respond to customer requests for information in a timely manner.Perform other duties as assigned or required relating to the supply of materials to Shawmut customers