**Customer Service Specialist**:- Capture & Modification of orders (Date changes, quantities).- Scheduling distributor orders, deliveries, pickups & exchanges.- Incidences of Rejections Monitoring of delivery units.- Inventory Analysis (Distribution Centers & Distributors).- Free product tracking and analysis.- Monitoring of the S&OP Process.**About the Role**We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.**What You Will Do**:Close communication with distributors to provide them with the best service.Scheduling orders, deliveries, pickups & exchanges.Ensure the service level (OT, Fill Rate, Loading of customer orders, Tracking of delivery units).Sales and service reports.Communication with other areas of the organization such as production, warehouse, transportation or distribution, to confirm the status of orders and monitoring until delivery.Keep sales updated with the distributor's needs.Perform calculations and analysis to accurately compile and report statistics and provide recommendations.Enter data into databases or other computerized systems to maintain up-to-date customer records.**Who You Are**:Ability to communicate effectively with clients.Knowledge of customer service and conflict resolution techniques.Excellent verbal and written communication skills.Customer orientation and ability to provide solutions to their needs.Ability to work under pressure and achieve service objectives.Ability to work in a team and independently.Ability to analyze data and propose solutions.Knowledge of technological tools (ERP-SAP, CRM, ESKER, EDI, ETC).Knowledge about the company's products and services.Excellent command of Microsoft Office.**What We Can Offer You**:At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards**(More About (location))**:- this section is optional. Please delete if not used. Refer to Job ad guidelines for recommendations on how to complete this.**Together, we are improving lives, every day.**:Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.**Application End Date**:13 mar 2024
