Customer Service Specialist

As a Customer Service Specialist, you will oversee and/or perform demand planning for a specific operations area through direct communication with Customers, Commercial and Production Planning departments

YOUR ROLE:

- Oversees sales order management
- Oversees customer service workflow process
- Prepares and presents global demand plan for short term
- Coordinating transportation/logistics with shipping department and Customer
- Assure daily communication flow with customers to fulfill their requirements and information needs.
- Oversees CS Team forecasting for current plus 3 months

YOUR PROFILE:

- Bachelor's degree on Business Administration, Engineering or related areas
- Previous relevant experience on production planning and/or master production scheduling functions
- Strong analytical, decision making, team-oriented skills
- English 80%
- SAP knowledge (preferred)