Customer Service Specialist page is loaded Customer Service Specialist Bewerben locations Mexico City time type Vollzeit posted on Gestern ausgeschrieben job requisition id R0639957 Founded in 1910, our mission is to improve the flow of urban life and make our world's cities better places to live. We are a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Through our innovative solutions, we strive to make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others. We pride ourselves on our family-centric culture and guiding principles that serve as the foundation of who we are and how we do business. In addition to our passion for safety and innovation, our culture is strengthened by our values of care, customer, collaboration and courage which connects us closer to the customers and communities we serve and makes us a great place to work. In addition to providing competitive salaries, learning & developmental opportunities and an environment built on teamwork, flexibility and respect - we also offer world-class benefits such as a matching 401K, pension plan, comprehensive health care and wellness plans for your entire family, as well as paid holidays and paid time off. Are you ready to make your next career move to join our team as a Customer Service Specialist? If you answered a resounding YES to these questions, then we have an amazing opportunity for you!
As our Customer Service Specialist who will be responsible for receiving and processing elevator or equipment/component delivery inquiries and orders from KONE Frontline (FL) units. You will enable complete, correct and punctual deliveries of products and solutions to FL units as requested. Also, you will manage the interface with all key stakeholders during the delivery project. The Customer Service Specialist operates under the Customer Service Managers' supervision.
What you will need to be successful? Minimum education: High school education completed or truncated bachelor´s degreeAt least 2 years in Customer Service handling customer complains Excellent customer service skills. Good knowledge of Excell (pivot tables) and SAP. Proficient in English.Excellent organizational skills and attention to detail.Analytical, efficient, and thorough. We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because we believe diversity drives innovation : • We value your authentic self • Diversity, equity and inclusion is embedded in our strategy and values • Collaborative, creative and supportive work environment • Passionate about safety, quality and innovation • We care about the communities where we live and work Just some of our many benefits include: Competitive salary Flexible work schedule Opportunities to learn and grow Comprehensive health and wellness plans for the entire family More benefits than required by law Come share your passion and energy to make a positive impact at KONE for our customers and your career !
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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Wir bei KONE konzentrieren uns auf die Schaffung einer innovativen und partnerschaftlichen Arbeitskultur, in der wir den Beitrag jedes einzelnen wertschätzen. Die Mitarbeiterbindung ist für uns ein Schwerpunktbereich und wir ermutigen unsere Mitarbeiter, sich einzubringen sowie Informationen und Ideen auszutauschen. Nachhaltigkeit ist ein integraler Bestandteil unserer Kultur und der täglichen Arbeit. Wir befolgen ethische Geschäftspraktiken und haben es uns zum Ziel gesetzt, eine Kultur des Miteinander aufzubauen, in der Kollegen einander vertrauen und sich respektieren und in der gute Leistung anerkannt wird. Als Unternehmen, das einen großartigen Arbeitsplatz bietet, sind wir darauf stolz, eine Vielzahl von Erfahrungen und Möglichkeiten anzubieten, mit deren Hilfe Sie Ihre beruflichen und persönlichen Ziele erreichen und ein gesundes, ausgeglichenes Leben genießen können.
Weitere Informationen finden Sie unter www.kone.com/careers
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