Customer Service Supervisor

Descripción**Requirement's**:Level of studies: High school diploma or bachelor's degree.Experience: 1 year or more as supervisor in contact centers/call center/customer serviceOpen to work 100% presential.English advanced must needed (B2).Excellent communication skills.Leadership.Pc skills.**What would you do?**- Have extensive knowledge of the products offered, as well as the systems used to provide customer support.- Ensure that the established objectives are met.- Efficiently manage staff schedules.- Maximize negotiations and minimize escalations.- Supervise, evaluate performance, provide feedback, and develop the team under your supervision.- Identify, resolve problems, and correct errors related to daily operations, providing a description of these issues and their solutions.- Prepare reports to support management.Tipo de puesto: Tiempo completoSalario: A partir de $30,000.00 al mesHorario:- Lunes a viernes- Turno de 10 horasPrestaciones:- Seguro de vida- Vales de despensaIdioma:- Inglés (Deseable)Lugar de trabajo: In person