Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where your efforts directly impact customer satisfaction and company success? Join our dynamic Customer Success Team as a Customer Success Representative, where you'll manage relationships with various customers to ensure they receive world-class service!WHAT YOU WILL DOAs a Customer Success Representative, you will own account retention, renewal, and client activities to keep churn under annual targets and deliver a best-in-class customer experience.Duties and responsibilities include:Resolve Customer Queries: Handle a high volume of customer inquiries efficiently and warmly, ensuring swift resolutions.Escalate Complex Issues: Identify and escalate more challenging issues to the appropriate teams to deliver timely solutions.Collaborate Across Teams: Partner with internal teams to ensure seamless issue resolution and maintain customer satisfaction.Direct Customer Engagement: Communicate with customers via phone, email, and chat, offering exceptional service at every touchpoint.Maintain Performance Standards: Adhere to service level agreements (SLAs) for ticket resolution and call handling times.CRM Management: Keep our CRM updated with customer interactions, ensuring data accuracy.Support Team Goals: Actively contribute to team meetings and initiatives aimed at retention and growth.Identify Growth Opportunities: Understand customer needs and work to foster account growth through renewals and upselling.Stay Knowledgeable: Continuously update your knowledge of our products and stay informed on competitor offerings.WHO YOU AREIdeally, you will have previous experience in customer service, preferably gained within a call center or tech environment, or at least one year of experience in an administrative role. You need to be skilled in dealing with and resolving customer issues, possess good telephone manners, and have a strong desire to go above and beyond for customers.Further requirements include:English communication skills, both written and spoken.Prior experience using Sales Force (or similar CRM) and SAP.Intermediate-level Excel skills.Ability to work autonomously and display a high level of self-motivation, willingness to take ownership & be held accountable.Positive and enthusiastic approach and attitude, with strong organisational and interpersonal skills.Customer relationship and conflict management skills.Methodical and disciplined approach to problem-solving.#J-18808-Ljbffr