**About Us**It's simple, we prosper by putting people ahead of profits. Point blank.We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients. Helpware is a better kind of outsourcing, one centered around People.**What is this role about?**:As a **Customer Support Agent**, you will be responsible for taking on customer communication and removing the uncertainty associated with unidentified checks, allowing authorized company personnel to view the status of all transactions in real-time.**What awaits you in this role**:- Be technically savvy and competent- Strong communication skills- Understand the backend of our client's platform and how to navigate it- Quick thinkers & able to adapt- Courteous with customers- Responsive to the needs of customers- Manage help desk software or ticket system- Provide help regarding the company products or services- Delegate difficult problems to the second level support- Full dedicated to a 40 hour work week**What we are looking for**:- Outstanding verbal and written communication in business terms with external customers- Capability to maintain the highest confidentiality around company proprietary information- Enjoyment of working with and communicating with people and solving problems- Ability to multi-task and prioritize while remaining calm and pleasant- Solid problem-solving skills- Strong organizational skills- Experience working at a software company a plus**What we offer**:- Law Benefits- Social Security (IMSS)- 12 Vacations Days after First Year- Vacation Bonus (Prima Vacacional)- Christmas Bonus (Aguinaldo)- Sunday Bonus (Prima Dominical)- Food Vouchers- Health Insurance- Excellent Work Environment- Opportunities for Growth- On Staff Psychologist and Nutritionist- Convenient Partnerships for Food and _More!_**Our Client's Background**Our client is a digital payments solution for real estate and title companies.AVISO DE PRIVACIDAD