Customer Support Agent – Mexico

Our Mexico team is currently looking for a Customer Support Agent to provide world-class support to our clients.Answer first-level support calls and emails from clients and offer suitable solutionsGuide and troubleshoot clients through technical tasks such as audio connections and digital signageEnsure SLA agreements are metCreate work orders for service visits, product shipments, and replacementsCoordinate customer service requirements with other departments as necessaryCommunicate solutions, successes, and opportunities for service improvementEnsure clients are comfortable with the serviceMonitor the status of networks dailyRequirements:Fluent English (spoken and written)Over 2 years of professional experience in customer servicesSolution and customer-orientedInvest in continuous improvement and learning opportunitiesStrong team playerAbility to multi-taskExcel/Salesforce knowledgeHigh school certificate (Minimum)Basic knowledge of digital signage and audio connectionsLife at StingrayStatutory benefitsMontreal-based Stingray Group is a leading music, media, and technology company with over 1,200 employees worldwide. Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities, and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.#J-18808-Ljbffr