**Job Title: Customer Support Associate Department: Customer Success**
**Reports to: Director of Customer Support
**Responsibilities and Duties**
- Answer basic customer technical support requests
- Troubleshoot errors to provide customers with possible solutions
- Create new users, reset user passwords, and update user profiles
- Triage customer support requests to applicable team members as necessary
- Extract product and packaging specification data from Word, Excel, and PDF documents
- Create best practices for future Customer Support team members
- Complete ad hoc tasks to support Project Managers and Business Analysts for customer accounts
**Qualifications**
- Bachelor's degree, which may demonstrate more advanced computer skills, communication abilities and possible industry knowledge
- Entry-level Customer Service Associates should complete several months of on-the-job training to learn how best to interact and help customers
- Experienced Customer Service Associates may benefit from some on-the-job training to better learn the specificities of their new role and company
- 1-3 years of customer support experience required, ideally within manufacturing or tech industries
- Saas, Consumer Goods, Food & Beverage, Packaging or Supply Chain experience required
- com knowledge preferred but not required
**Soft Skills**
- Be an active learner
- The desire to dive head first into an early-stage technology environment
- Attention to detail
- Highly Accountable
- Time management with respect to managing multiple projects at once
- Fast learner, team player, can-do attitude, highly organized, execution-oriented, problem solver
- Positive and Inquisitive Attitude
**About Specright**
Specright offers cloud-based software (SaaS) for specification data management to Fortune 1000 companies with complex needs. Whether it's packaging, formulas or products, Specright helps companies reduce costs and empower efficiencies by sharing, analyzing and auditing specifications.
Although we are an early stage company, we have well-known companies as customers that believe what we believe. Companies like Dow Chemical, Johnson & Johnson, Flowers Foods (Wonder Bread, Nature's Own), The Wonderful Company (FIJI Water, Justin Wines), and J&J Snack Foods (Icee, Super Pretzel) trust us with their critical specification information, and rely on us to help them access the full power of that information to operate more efficiently.
Specright has a deep bench of product and packaging experts, and experienced technologists. Leadership has grown and sold successful packaging and technology companies, raised multiple rounds of VC capital including two rounds for Specright from select and prominent VC groups-we are well-funded and backed by some of the best.
**Culture**
We are an energetic company with an entrepreneurial, informal, versatile, intelligent, and fast-paced culture. We promote an open and relatively flat organization with an emphasis on collaboration, sharing ideas and information. It's more important to innovate, then worry about making mistakes.
