**Position**:
Customer Support Associate
**Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 109 company, and a global technology leader, is looking for a Customer Support Associate for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech!**
**What You'll Be Doing**:
- Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
- Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
- Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.
- Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.
**What We Are Looking For**:
- Typically requires a 2-year degree and 1-2 years of experience or High school graduate with equivalent related experience.
- Intermediate knowledge of Microsoft Excel
- Ability to communicate fluently in English.
**What's In It For You**:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package:
- 30 days of Christmas bonus
- 40% vacation premium
- 10 vacation days
- Savings Fund
- Life Insurance
- Healthcare Insurance
- Prescription Eyeglasses benefit
- Food & Restaurant Vouchers
- Growth Opportunities
- And more!
**Annual Hiring Range/Hourly Rate**:
$15,275.00 - $17,548.21 MXN Monthly
**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
**Time Type**:
Full time
**Job Category**:
Business Support
**EEO Statement**:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)