Ongoing collaboration with Product Line experts in the Business Unit (especially technicians, project managers and service engineers). Meeting customer´s and HP´s parameters for ensuring their capabilities work properly under technical procedures and guidelines.Service activity detail:- Customer Service excellence: analysis and problem-solving focus- Required verbal and written Communication (English + Spanish)- Handling time-sensitive / high-pressure situations effectively, especially during high volume season as per business demands- Customer service excellence: managing situations from moderate to high complexity with professionalism and driving positive customer experience- Achievement of process knowledge, ongoing education based on process updates, and consistent adoption of business transformational initiatives- Case documentation and ticket logging with excellent accuracy- Attendance to Meetings under specific coverage schedules as per Region/Country Business Unit indicates- Achievement of Key Performance Indicators as per activity indicates- Adoption and proficiency of HP Hardware and Operating Systems for providing guidance to clients- Hardware functionality and verification (Hard disk, Running test scans)- HP internal systems support (Account access & passwords)- Troubleshooting basic internet connectivity issues (Internet Browsers like Chrome, Firefox, Internet Explorer, Safari etc.)- Customer Issue routing and follow up on cases addressed to other HP departments- Accurate Billing/Invoicing of cases on a specific cadence (could be weekly, monthly and/or quarterly)- Invoice/Order/Case Report delivery**Salary**: $20,000.00 per month**Experience**:- Customer Service: 1 year (preferred)**Language**:- English (preferred)