**Customer Support.****CWP extends SAP EAM and Supply Chain functionality with pre-packaged, natively built mobile apps, certified by SAP and developed with UX principles.****Required skills and experiences**:- 3 years of related customer support experience in SaaS and in SAP- 2 years of experience in a leadership/managerial role- Clear and concise oral and written communication skills- Track record as a strategic thinker, creative problem solver and solutions provider- Skilled mediation and conflict resolution techniques- Self-starter - developing/implementing new procedures and operations- Perform duties and make decisions with patience and tact under frequent time pressures.**Desired Skills and Experiences**:- 5 years of related customer support experience in SaaS and in SAP and Maximo- 3 years of experience in a leadership/managerial role- KPI and SLA analyzing and reporting- Product development experience, including leading and managing an engineering team- Adept at working in a fast-paced environment**What We Offer**:- Competitive compensation, base plus variable bonus, including stock options- Exceptional health, vision, and dental careTipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $45,000.00 - $60,000.00 al mesHorario:- Lunes a viernes- Turno de 8 horasPrestaciones:- Días de maternidad superiores a los de la ley- Días de paternidad superiores a los de la ley- Días por enfermedad- Opción a contrato indefinido- Seguro de gastos médicos- Seguro de vida- Trabajo desde casa- Vacaciones adicionales o permisos con goce de sueldoTipos de compensaciones:- Bono anualPregunta(s) de postulación:- ¿Tienes disponibilidad para en caso de ser necesario cambiar tu residencia?Idioma:- Inglés (Obligatorio)Disponibilidad para viajar:- 100 % (Obligatorio)Lugar de trabajo: Empleo remoto