**About Us**:Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.**Position Overview**:**As a Customer Service Representative, you will be addressing a variety of customer inquiries in a personalized, friendly, and informative manner, providing an exceptional customer experience.**:**Primary Responsibilities**:- Maintain communication with team members, end users, and other departments.- Interact with end users to answer their questions, analyze problems and determine if FCR can be provided during initial contact.- Escalate complex problems to supervisors as needed.- Maintain a high level of professionalism, punctuality, and accountability.- Ability to troubleshoot, using scripted dialogue.- Exercise independent thinking in meeting customer expectations.- Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence Helpware image.**Qualifications**:- 1-year experience in BPO as CSR- Basic / Intermediate computer skills- Basic Knowledge of Microsoft Office- Excellent oral and written communication skills in the English language- Customer Orientation- Adaptability- Communication skills- Problem Solving- Results Oriented- Attention to detail- Typing Skills- Initiative- Negotiation**Work Environment**:As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, most especially to the ones severely affected by this pandemic. Our policy is our people first, and as such it is our goal to keep our employees safe during these uncertain times. To maintain a safe work environment at all our locations, we are continuing to take these safety measures on-site:- Mandatory use of Personal Protective Equipment- Sanitizing, disinfecting, or cleaning procedures in place- Social distancing guidelines in place- Divided work stations- Remote interview process- Virtual meetingsAVISO DE PRIVACIDAD