WORK FROM HOME- HIRING BONUS- PERSONAL EQUIPMENT PROVIDED.Under general supervision of CS Management, Customer Support Seniors provide daily work direction to Customer Support Team; maintains internal processes; and performs related duties, as required. Key responsibilities and tasks Mentoring and managing- Customer Support employees, conducting employee performance review meetings; - Assisting Customer Support employees on their day to day questions and requests shared in public and private Slack channels as well as in video or audio calls; - In collaboration with other Customer Support Senior Associates, performing tasks outlined in the CS Senior Daily Task Checklist document on a daily basis; - Compiling and analyzing various datasets as requested by the Customer Support leadership; - Working with Customer Support team's roster scheduling, monitoring employee presence, processing their absence requests and notifications; - Helping the team to reach the SLAs and targets set by the company's leadership; - Assisting with the newhire training; - Participating in various online meetings with the Customer Support team or leadership, or colleagues from other Printful departments; - Proposing ideas for improvements in Customer Support related processes, proactively resolving problems encountered where possible; - Performing other planned and unplanned tasks related to the Customer Support team processes, performance and data documentation as requested by the Customer Support leadership.**Requirements**:3 - 5 years CS experience- ~3 years supervisory experience or leadership experience (preferred)- US Visa (preferred) Ecommerce knowledge (preferred)- Tech Savvy English 100% written/spoken High school diploma- Education level bachelors degree (preferred)- Excel/Sheets knowledge (Proficiency)- Documents: VISASkills**:Analytical and Problem-solving skills. Self-driven Quick learner Leadership****PRINTFUL**:**Company Profile**:Printful is one of the world's leading printing, warehousing, and fulfillment companies—and we're among the fastest-growing companies in the US. We fulfill and ship custom clothing, accessories, and home & living items for online businesses. Since opening in 2013, over 300K+ business owners have trusted us to turn their ideas into brands and products. We've since printed 50M+ items and grown into a team of 1,800+ employees worldwide.Tipo de puesto: Tiempo completoSalario: $1,250.00 - $1,300.00 al díaHorario:- DiurnoExperiência:- Customer Support Senior: 1 año (Deseable)Idioma:- Inglés (Obligatorio)