**About us**CopeCart is a fast-growing start-up headquartered in Berlin, Germany, with our Product Development & Support Center in Lviv, Ukraine. Our focus is on selling digital products like e-books, coaching, online seminars, tickets etc. With our diverse and international team, CopeCart is already present in many countries to provide our customers with best-in-class e-commerce solutions and the best possible customer experience.We enable our vendors to forget the tedious and time-consuming paperwork and focus entirely on their business goals. Our sales platform sees itself as a full-service provider that supports the vendor in all phases of the process - from setting up the product, through sales, payment processingand accounting, to the subsequent analysis of comprehensive statistics. We stand for flexibility, creativity and start-up mentality.To expand our **Customer Support Team in the US**, we are offering you a position in **Customer Supporter **as soon as possible.**This is your mission as a Customer Supporter**:- You are the contact person for business customers- Answer inbound customer requests and document relevant case information- Ensure excellent customer satisfaction- Respond appropriately to customer escalations and escalate issues to higher tiers of support as defined and documented- User support via chat function**Your requirements**:- Native (or near native) in English- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users- Demonstrate patience when communicating and solving issues- Treat all data and personal information with utmost confidentiality**Your Benefits**- Varied challenges with a high degree of personal responsibility- 100% remote, but mainly together with us- Collaboration in an ambitious & passionate team- Regular team events and flat hierarchies- Competitive compensation- An open and dynamic working environment with regular coffee-talks, flat hierarchies- New challenges every day offer you the opportunity to contribute your ideas and help shape your own development.- And last but not least: a lot of fun, committed colleagues and flexible working hours
