.We are going to build a 24x7 DBA service line within our Managed Services team, with **experience in management (Service Now or similar) and ticket systems**.Proposed Shift Hours in Eastern USA times (will have to adjust for Daylight Savings Time):- 9am - 6pm- 5pm - 1am- 1am - 10am**General day to day responsibilities**:- Extremely strong written & spoken English (there will be client interaction on a daily basis which will require very strong English skills)- Ability to work independently- Provision, install, upgrade, and manage databases across various environments, including on-premises and Cloud (Azure) solutions, ensuring optimal performance and reliability.- Collaborate in documenting, updating, and communicating key processes and documentation within the database environment.- Troubleshoot and resolve performance issues, integration challenges, and other database-related concerns promptly and effectively.- Determine the best placement of databases in on-premises or Cloud solutions based on performance, security, and scalability requirements.- Implement and maintain best practices for database administration, including backups, security measures, and disaster recovery strategies.- Collaborate with cross-functional teams to implement new processes, change management, and problem management strategies related to the database ecosystem.- Database Administration proficiency with at least following RDBMS platforms: MS SQL Server**Experience with**:- Database administration tools used for data management and design (such as SQL Developer, etc.)- Support and troubleshooting of Microsoft SQL Server- Integration of BI (PowerBI, SSIS), Reporting (SSRS), and Analytic tools with DBMS platforms- Supporting large data warehouses- SQL clustering troubleshooting- Data transformation and integration- Azure Database technologies- Leverage Logic Monitor for monitoring and alerting- Service Now fundamental**Ability to**:- Plan and install database software and database systems- Develop tools, utilities, and procedures to automate maintenance functions- Develop database stored procedures and triggers- Define and develop tests for verification and validation of database solutions and installations**Knowledge of**:- Database performance tuning techniques and tools, with ability to debug and tune SQL including T-SQL queries.- Database backup and recovery techniques and tools, HA/Replication and disaster recovery- Hardware and operating systems (Linux and Windows) including scripting, file management, and server security- Database modeling including both logical and physical design and referential integrity concepts- Software development methodologies, tools, and processes- Database security principles, implementation, and management- Successful teaming and communication skills including documentation abilities- ITIL IT Service Management Framework- Automation and scripting in languages such as PowerShell, Perl, or Python