**Country**:
Mexico
**Location**:
LOC5025 : Centrum Park
- Executes multiple projects simultaneously to defined department standards using proper project: Initiation, Planning, Execution, Monitoring and Control, and Closure
- Coordination of internal company resources to support customer pilots and programs.
- Set up of customer software and databases
- Conduct remote troubleshooting
- Conduct remote sensor swap out and annual calibration tasks
- Communicate effectively with other "virtual team" members to ensure collaboration on solutions and swift resolution of problems
- Assists customers by researching, responding, and resolving various customer inquiries related support and troubleshooting of Sensitech products, computer hardware and software.
- Ability to learn the company products, their technical requirements, modes/methods of operation and uses cases.
- Provide download service, adds and edits shipment information, conditions trips, and ensures the quality, accuracy and thoroughness of information in multiple program and project databases using the appropriate tools and processes.
- Responsible for maintaining a high standard of customer satisfaction while following Sensitech policies, procedures, and warranties.
- Collaborate with cross functional departments including internal and external sales personnel, Professional Services, Engineering and Data Center teams to ensure that technical support issues are properly addressed including the use of the NC/CAPA process.
- Use ticketing system and CRM to track & resolve all open customer issues.
- Review and execute existing procedures (Work Instructions) to ensure compliance with current practice and Sensitech's Quality System
- Other tasks as assigned
**QUALIFICATIONS**
- Bachelor's Degree Preferred in Computer Science, Business, Engineering
- Minimum of 2 years work experience required
- Bilingual skills for both spoken and written communications - Spanish and English
- Intermediate experience with Microsoft Office Suite, particularly Excel
- Proven ability to learn new software quickly
- Knowledge of communication protocols: RF, Wi-Fi, Cellular
- Able to handle multiple priorities with excellent time management skills
- Meticulous attention to detail and excellent verbal and written communication skills required
- Ability to work with multiple stakeholders; team members, Program/Project Managers, and other internal customers.
- Demonstrated teamwork skills
- Flexibility and adaptability are required as customer demands change and evolve
**Carrier is An Equal **Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
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