Desktop Support

**Company Description**
We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies.
- Addressing user tickets for issues regarding hardware, software, and networking.
- Providing technical support either by visiting on-site or through remote-access systems.
- Providing IT networks and customer services to users inside and outside the company.
- Guide users with step-by-step instructions to resolve the issues.
- Advising on software and hardware upgrades.
- Maintaining a log of job tickets and maintenance tasks.
- Send the unresolved issues to the next level of the support team.
- Ensuring that the client systems are working fine.
- Creating technical reports and manuals.
- Keep up with current breakthroughs in computing technology and research its reviews.

**Regards,**

**Mohammed Ilyas**

**PH - 229-264-4029 or Text - 229-469-1455**
**Additional Information**
All your information will be kept confidential according to EEO guidelines.