**Responsibilities**:- Provides overall leadership and management of a consumer function; develops strategies anddetailed business plans.- Works with key stakeholders to create and manage reliable and predictable processes that will improve end-to-end turnaround times and significantly increase client satisfaction.- Aligns capabilities, capture synergies and resolve conflicts in setting standards- Ensures harmonization of common standards across businesses- Identifies opportunities to leverage capabilities across businesses- Works in partnership with functional geographic leadership to establish and document the global standard Common Operating Model for lending processes- Gathers and shares best practices from both internal/external sources for the development and deployment of lending workflow systems- Communicates changes coordinating with the Global team, Regional Heads and other stakeholders- Tracks progress and compliance, particularly through initial implementation phase- Develops a timely, factual and transparent communication process between delivery units and relationship sales units - jointly with Risk and technology- Works with regional management teams to develop organizational plans, budgets and financial controls to meet strategic plans and objectives and ensure communication of such to appropriate internal management- Ensures organization strictly adheres to internal control policies- Ensures that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations**Qualifications**:- 15+ years management experience in banking, with increasing levels of responsibility- Direct experience in lending process management and workflow lending/credit systems- Cross-border project or business management experience- Highly focused, able to rapidly determine key priorities, clearly communicate the priorities and ensure resources are properly aligned -** Education**:- Bachelors degree, potentially Masters degree and managerial experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.- **Job Family Group**:Consumer Sales- **Job Family**:Consumer Sales Management- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting