.Overview:THE ROLE:The overall role of the Director, Creative & Translation Services (C&TS) is to design, deliver and establish operating capabilities which support the creative services task level activities, as well as similar services which support the rest of the company. The natures of the capabilities offered by his/her team will be defined by and should constantly evolve to meet the needs of the business and C&TS' internal customers groups.This role will possess knowledge of the creative process responsibilities of team member functions to align and act as the main GBS liaison with other functional groups (WWM, Product Marketing, Regional Marketing, Supply Chain, Web, HBN, Digital Office, Member Education, etc.) to ensure smooth workflow processes and ensuring the quality of GBSC agency task level assignments. This position will be responsible for overseeing a team of 50+ Creative & Translation Services support staff in multiple countries and will collaborate in the change management process with WWM and other regional partners as required.The Director, Creative & Translation Services has a broad range of responsibilities that support multiple business objectives - increasing productivity delivered across the near shore creative services hub, as well as other Global C&TS hubs around the world, building business cases and obtaining approval for the expansion of our service offering, where relevant, and the onboarding of new internal clients. Additional benefits that should be achieved by the expansion of the nearshore C&TS hub to a global network should be: increased speed to market for all time-zones and geographies, supporting Global Corporate Marketing's effort to strengthen brand integrity and consistency around the world, opportunities to deliver significantly enhanced turnaround times by leveraging teams in multiple time zones and increasing overall hours of coverage of the team to 24/5. Building an enhanced and more global network of translators (either in-house or freelance, using the most efficient delivery model for our needs) will also lead to significant increase in languages covered, and should allow the team to reach a critical mass that enables them to take on (over time) a far greater percentage of the companies translation needs and also to become the established preferred source of interpretation services. The role is also responsible for keeping abreast of evolving technologies (including ai and generative ai) and other disruptive services and to develop a strategic direction to leverage these tools to remain effective and efficient in delivering services to all stakeholders.HOW YOU WOULD CONTRIBUTE:- Establish and maintain on-going communications with internal departments to determine future needs to ensure maximum department utilization. Oversees functional tower leadership in Project Mgmt., Content, Design & Translation Services