.ABOUT THE ROLEAt New Story, we pioneer solutions to end the global housing crisis by empowering families to become land and homeowners in thriving communities. As the Director of Operations, you will be a driving force behind the successful implementation of this critical work across Latin America. With your sharp operational expertise and strong collaborative mindset, you will translate our vision and strategy into actionable, results-driven plans that propel our local teams to deliver tangible impact.This individual's primary objective is to develop thriving communities by 1) driving land lot sales 2) increasing family participation in financial development programs 3) connecting families with local home financing opportunities 4) increasing enrollment of families in Technical Construction Assistance programs and 5) facilitating community engagement + placemaking to increase social cohesion. The Director of Operations will be responsible for driving success as measured by the following major KPIs: Total Lot Sales, Repayment Rate, Portfolio at Risk %, Program Participation Rate & Success, Financial Inclusion, Client Satisfaction, and Community Engagement.This is an exceptional opportunity to apply your seasoned operations management skills to tackle one of the world's most pressing challenges. If you're driven to drive transformative change through innovative, community-centric solutions, we encourage you to read on and learn more about this impactful role.WHAT YOU'LL DOOperational ExcellenceImplement Strategic Plans: Collaborate with the Director of Programs & Innovation to translate strategic plans into actionable workplans, ensuring excellent implementation by local teams and measurable progress toward goals.Regional Operations: Manage the day-to-day operations of New Story's housing projects across multiple regions, ensuring KPIs are driven to success and operations are completed on time, within budget, and aligned with the organization's impact goals.Align Operations with Donor & Investor Expectations: Ensure field operations meet the expectations of donors and investors by collaborating with the Managing Director of Impact and Managing Director of Investment to ensure projects are attractive to funders.Team LeadershipLead & Support Local Teams: Provide leadership and coaching to local teams, ensuring they are well-trained and equipped to communicate, sell, and deliver New Story's programs to families and manage community engagement effectively.Operational Feedback Loops: Establish mechanisms for gathering feedback from the field, enabling KPI transparency and continuous improvements to operations based on real-time learnings.Innovation & Pilot ProjectsCollaborate with the Director of Programs & Innovation to implement and refine pilot projects based on local needs, applying learnings to enhance existing business plans, inform future strategy, and ensure operational efficiency