**Responsibilities**:
- Responsible for attracting, maintaining, retaining and growing the relationships managed with clients in the portfolio, offering a high value service advising on segment products. Serves a consolidated client portfolio.
- Generate leads through client references, commercial activities, market mapping exercises like carpet bombing, micromarketing activities, joint events in partnership with associations.
- Use all available intermediary channels to generate leads, focus on open market sourcing, to engage with potential new customers.
- Understand customer needs, explore and educate customer on value add in terms of their commercial needs.
- Address how Citibank products and services can meet their business requirements.
- Influence the customer to initiate the relationship which helps in supporting the immediate needs.
- Identifying opportunities of Working Capital, Term Loan & Non fund based products.
- Ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
- Act as the escalation point for their unresolved queries and complaints.
- Ensure that Know Your Client and Anti-Money Laundering and other compliance norms are strictly adhered to.
- Complete all mandatory certifications within 90 days of joining the bank and continuously keep self updated on changes in products, processes and compliance/regulatory norms.
- Provide complete and comprehensive information on products, services, charges etc. proactively to the customer and ensure best services are provided to them.
- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- Bachelor's degree. Experience in sales of financial products.
- Awareness about markets/current trends, general awareness about current affairs. Awareness about banking regulations/product regulations around insurance/investments etc. Understanding of basics of finance.basics of banking; understanding of markets - key drivers, current trends etc. Strong sales and relationship skills and should be comfortable with self-sourcing of asset clients. Knowledge of financial statements. Exp - Experience in Sales - Trade Fx & Asset exposure would help Awareness about markets/current trends, general awareness about current affairs Awareness about banking regulations/product regulations around insurance/investments etc. Understanding of basics of finance.basics of banking; understanding of markets - key drivers, current trends etc.
- Ability to Sell - strong selling/product pitching abilities; relationship management skills/potential to manage; high achievement orientation
- Consistently demonstrates clear and concise written and verbal communication skills
**E**ducation**:
- Bachelor's/University degree or equivalent experience
- **Job Family Group**:
Consumer Sales
- **Job Family**:
Consumer Business Development
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
