The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.
Responsibilities: Utilizes advanced negotiation skills to resolve delinquency issues.Researches problems, such as skip tracing, to develop external contacts.Shares knowledge with less experienced collectors.Interprets procedures and instructions by choosing among alternative courses of action to resolve delinquencies.Increases the recovery of the past due portfolio of different collection portfolios.Complies with the goals and parameters of the established operational process.Ensures compliance with quality objectives and institutional policies.Provides telephone collection service to the client.Fulfills clients' necessities while providing an exceptional client experience, measured by specific metrics.Assesses risk when making business decisions, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.Qualifications: Ability to work under pressure.Strong decision-making and problem-solving skills.Effective negotiation skills.Ability to focus on client needs or organizational issues while maintaining frustration tolerance.1 year of experience required.Education: High School diploma or equivalent.Job Family Group: Operations - Collections Default
Job Family: Core Collections
Time Type: Full time
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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