Overview: As an **Engineer Field Ops**, your role will be to Provide Service Operations support to internal and external customers in accordance to SITA's standards.**What you will do**:- Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).- When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk.- Report and escalate to the next level those problems which cannot be fixed.- Perform assigned tasks on 8 x 6 shifts basis.Qualifications:**Who you are**:- Minimum 1-3 years' experience desktop support.- Must have dealt directly with external customers delivering to SLAs.- Airline experience and/or ATI know-how, is good to have.- Great customer service- Degree or equivalent Diploma/ Certificate in Computer science Electronic Engineering or equivalent- Recognized Industry certification (CISCO/ITIL/ Microsoft/VMware).- Minimum of 3 years of experience with the following: Microsoft Windows Operating System 10/ Break Fix experience with workstations, printers, monitors- Network basic troubleshooting skills.- Effective written and interpersonal communication.- Be able to work long distance**What we offer**SITA's workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who've been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.**Welcome to SITA**We design, build and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?