Job Summary:Key Responsibilities:- Delivers multiple training modules, interactive facilitation, planning and preparation through a variety of mediums, including in person, pre-recorded, or via virtual meetings- Maintains inventory of training programs and formal training received by personnel- Coaches students one-on-one as they work through hands-on exercises- Assesses training participants individual learning and recommends to employee and/or manager action or training needed to help improve understanding- Supports users on how to use the Knowledge Library- Coordinates the initial set-up of classes, which includes reviewing the class list and preparing materials for the class- Builds relationships with a broad range of stakeholder groups to provide on-going consultation; Actively works cross-functionally to ensure that learning practices are understood and supported consistently within the learning offerings- Ensures that learning governance protocols are followed by learning administration groupsSupervisory Responsibilities:This job does not have supervisory dutiesPreferred Qualifications:Education and Experience- 2 or more years of related experience- Bachelor's degree or equivalent experienceCertificates, Licenses, Registrations- NoneFunctional Skills- Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy- Applies broad industry knowledge to discipline practices, including best practices, to support the business unit- Applies broad ability to leverage learned technical skills in support of team objectives- Applies broad conflict management and problem resolution skills in managing internal and external customer relationships- Applies broad problem solving skills to continuously improve business outcomes- Applies broad knowledge of training facilitation and coaching skillsIntegon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.