Country:
MexicoLocation:
LOC5001: Carrier - Plant A, Galeana 469 Ote, Santa Catarina, 66350 MexicoAbout the role The Regional Operations Leader for Carrier AMER will be a regional leader for the Service Delivery organization responsible for supporting and enhancing factory technology in all Carrier factories across the Americas. The role will consistently interface with the teams in service delivery and other infrastructure towers to achieve consistent support across the region. This role reports to the Regional Service Delivery leader.
Key Responsibilities: As a Mgr, Infrastructure Svcs, you'll be responsible for:
Lead a team of contracted digital professionals operating geographically spread across the regions located in each major factory to ensure an appropriate connection to the business users to promote effective understanding of the business needs.Define the requirements to promote an effective factory support experience from a digital infrastructure perspective for specific roles across PC needs, support model, and mobile requirementsKey deliverables will include outlining the support solutions to meet the factory needs. Specifically, the role will require evaluating support solutions to meet a defined goal based on customer requirements.An active participant in Carrier wide projects to ensure a world-class performance and compliant factory infrastructureRunning projects to enhance support models and maintain technology currency to promote a stable factory infrastructure experienceProvide recommendations on sizing of equipment and other technology usage based on business needs and current usage. Manage projects associated with required upgrades based on analysis.Work in conjunction with the various infrastructure towers to assess the feasibility and cost of specific solutions to meet the factory needs.Validate the support model based on different locations and business needs to ensure appropriate support is available, when neededUnderstand the budget impact of support model changes and make decisions based on appropriate business valueEngage additional vendors as needed to ensure appropriate support is provided for all business infrastructure needsServe as an escalation point for factory support needs and urgent itemsRequirements We are looking for people who are a strong team player and must be able to adapt his/her communication style to work successfully. If this is you, get in touch.
As a minimum you must have:
7 to 10 years of demonstrated success in leading complex IT ProjectsSolid problem solving and analytical skillsSolid digital infrastructure fundamentalsStrong project management skillsACE/Six Sigma trained/certifiedStrong attention to detailProactive and high energyDemonstrated ability to excel in a global matrix organizationStrong interpersonal written/verbal communication skillsAbility to manage and prioritize multiple tasksChampion the enterprise initiatives and business changeCoordinate numerous activities simultaneously.Travel up to 25%Solid problem solving and analytical skillsSolid digital infrastructure fundamentalsStrong end user support backgroundStrong project management skillsBackground/experience in deploying technical solutionsExcellent communication (written and Verbal) skills and strong interpersonal skills,A strong understanding of Microsoft technologies, including Windows, Active Directory, MS Office,A good understanding of security technologies.Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice
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