.**Responsibilities**:- Diagnose and resolve complex technical issues related to our engineering software tools promptly and effectively.- Actively listen to users' concerns, questions, and feedback, and ensure that all interactions are handled professionally and courteously.- Document user interactions, inquiries, and resolutions accurately in our support ticketing system for future reference.- Collaborate with the development team to escalate and prioritize critical issues requiring further investigation and resolution.- Create and maintain knowledge base articles, tutorials, and troubleshooting guides to assist users in resolving common issues independently.- Participate in the testing and evaluation of new software releases, providing valuable feedback to enhance product functionality and usability.- Conduct periodic training sessions and webinars to educate users on best practices and advanced features of our engineering tools.- Stay current with the latest product enhancements, updates, and industry trends to deliver informed support and advice to users.- Monitor user access rights, permissions, and privileges to ensure adherence to security standards and company policies.- Regularly conduct access reviews and audits to identify and mitigate any potential security risks or unauthorized access.Qualifications:- Bachelor's degree in Engineering, Computer Science, or a related technical field is preferred.- Experience in technical support or a similar customer-facing role, preferably in the engineering software industry.- Solid understanding of engineering principles and familiarity with CAD/CAM/CAE or other engineering software tools.- Proficiency in troubleshooting complex technical issues and providing clear explanations to non-technical users.- Excellent communication skills, both written and verbal, with the ability to communicate technical concepts effectively.- Strong problem-solving and analytical skills, with an aptitude for quickly grasping and resolving technical challenges.- Ability to work independently and collaboratively in a fast-paced, dynamic environment.- Customer-focused mindset with a passion for delivering top-notch support and exceeding user expectations.- Familiarity with ticketing systems, CRM software, and remote support tools is advantageous.Flexibility to work occasional evenings or weekends to provide timely support during peak periods or for urgent user requests.Qualifications:- Bachelor's degree in Engineering, Computer Science, or a related technical field is preferred.- Experience in technical support or a similar customer-facing role, preferably in the engineering software industry.- Solid understanding of engineering principles and familiarity with CAD/CAM/CAE or other engineering software tools.- Proficiency in troubleshooting complex technical issues and providing clear explanations to non-technical users