This individual will provide technical support to ensure customer satisfaction and improve the process through feedback to the Product Group and Management as required. Performs product demonstrations, repairs and assists in tradeshows in order to contribute to the products promotion. Provide product and system training to customers and partners, in order to ensure the knowledge and information disseminationMain accountabilities:Review all necessary information including site specifications and conditions prior to installation, develop installation plan, prepare product and necessary tools, verify delivery compliance, in order to allow the installation of the product and/or system to be performed with the maximum customer satisfaction and cost-efficiency. In the case of installation by certified Barco dealers, provides technical support and training in addition to dealer's formal Barco training, and assists in the installation to enable the dealer's team to perform professional installations.Resolves any issues, provides technical support and expertise, in order to obtain customer acceptance and satisfaction. Reports discrepancies from customers upon completion of installation or support operations, in order to give valuable feedback to management and to participate in the improvement of the process and of the products. Performs scheduled/emergency on-site service repairs, schedules and performs on-site preventive maintenance.Provides technical support to the rest of the organization. Performs in-house/onsite training for customers & partners, customizing and maintaining training equipment. Translates existing training material when appropriate. Assists/perform product demonstrations under Sales Managers responsibility, guarantees all tradeshow or demo equipment maintenance, assists in product set-up, operation, and breakdown during company tradeshows, provides technical advice to assist Sales Managers in responding to customers' or attendees' questionsCompetencies:- Ability to schedule and perform assignments independently- Good communication skills, service, and client orientation- English reading & writing skills- Strong ERP aptitude and experience- Strong initiative, pro-active attitude- Education: Bachelor's Degree or Technical Master (systems, electronics, mechanical), or equivalent through experienceTipo de puesto: Tiempo completoTipo de jornada:- Turno de 8 horas