.The security of your personal data is extremely important to Flowserve, that's why our recruiters will only contact you from an "@flowserve.Com" email address – and never from a personal email account. Additionally, our interview process will always include phone and/or video communication. Any solicitation for information outside of these channels is likely fraudulent.Job Title: QRC ManagerLocation: Queretaro, must be living in the zone or be willing to relocateID: R-12375Job Category: OperationsJob Type: Full timeFlowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services.Role Summary:The QRC Manager is directly responsible for site leadership and management of all operational aspects of the QRC. The primary objectives of the QRC Manager are to drive market-leading response and customer service with a focus on operational execution. This position is responsible for QRC operational planning, driving the customer experience, repair scope creation, and manufacturing at the site. The QRC Manager will drive programs to support safety, quality, and operational excellence at the site. These will be measured and monitored with monthly KPIs including TRR/LTA, OTD, Past Due Backlog, AMP cycle-time repair quotations, direct labor utilization, estimate accuracy, and Warranty.Responsibilities:Drive QRC metrics for Year Over Year improvement in Safety, Quality, Operational Excellence, and Customer Experience.Enforce uncompromising Safety and Quality expectations by holding site accountable to adhere to safety standards at all times.Foster and reward a safety-first culture where everyone understands and owns their role.Prepare and execute an operations plan for the site including labor absorption, cost management, quality, efficiency improvements, facility maintenance, and capital management.Achieve an industry-leading customer service focused on delivering improved customer experience with excellent response times and best-in-class quality.Select, train, review, motivate and manage personnel for the efficient performance of assigned duties and growth of the QRC.Establish succession planning and a direct labor development program.Recruiting, hiring, training, and counseling QRC personnel.Ensure proper coordination and interface with Sales, Commercial Operations, Operations, Finance, and other functional stakeholders.Advocate and support the Flowserve performance culture.Other duties as assigned.Preferred Experience / Skills:Relevant experience in the manufacturing industry including operations management and supervision