.Company DescriptionBefore TuneCore, artists needed to be signed to a record label to sell their music online. In 2006, we democratized the industry by partnering directly with digital stores and streaming platforms to enable any musician to sell their songs worldwide while retaining 100% ownership of their music.Today, TuneCore is the leading independent development partner for self-releasing artists to build audiences and careers – with technology and services across distribution, publishing administration and a range of promotional services. The company is headquartered in Brooklyn, NY, and owned by Paris-based Believe, one of the world's leading digital music companies.We have made it our mission to best serve artists and labels at each stage of their development in the digital world. We are a company that cares deeply about our people and our creator community, advocating for diversity, equity, and inclusion across all of our platforms and throughout our business.Join TuneCore as we embark on the next phase of innovation in the music industry. Be part of the team that bridges the unmet and evolving needs of creators by building the tools and services that make their lives better.Job DescriptionTuneCore is looking for a dynamic, detail-oriented Fraud Prevention Specialist to join the team. As a Fraud Prevention Specialist, you will investigate TuneCore accounts for abnormal or suspicious behavior relating to account creation and distribution, monitor streaming and download reports for artificial or abusive trends, review the withdrawal of sales revenue from accounts, and communicate directly with clients to ensure the reduction of fraudulent activity.Specific Duties:Review (approve or reject) customer withdrawal requests and evaluate withdrawals for suspicious and malicious activity.Research and find patterns to prevent unsanctioned activity. Investigate potential occurrences of unsanctioned activity and report to management.Communicate with customers, by email and phone, regarding potentially fraudulent activity.Identify trends and key insights to help minimize fraud, including but not limited to reports of streaming abuse.Provide reporting on customer and product issues.Work with a team on special projects as needed.Report technical and communication issues to better service TuneCore artists.Maintain accurate documentation of all activity.Perform other duties as assigned by management.QualificationsAt least one year of experience working in an office and/or customer service in-person, via telephone, and/or via email. Previous experience in a fraud prevention role is a plus.You have acquired the following skills during your various professional experiences:Very strong communications skills: written, verbal and interpersonal.Understand the importance of excellent customer service, including in-person, via telephone and via email.Can manage time effectively and prioritize workload