Exp: 2+ years
Base Skill Set:
- A+ Certification or equivalent experience
- Good working knowledge of Active Directory
- 2+ years' experience providing technical support in a fast paced and constantly changingenvironment up to executive management level.
- Excellent customer service and communicationskills including providing VIP support
- Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 andO365
- Support of End User for video conferencing units. Support of mobile devices
Duties & Responsibilities:
Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions.
Duties shall include, but not be limited to:
- Diagnosing and troubleshooting desktop system,printer and operating problems
- Consulting and instructing users on hardware andsoftware questions/issues
- Collaborate with other IT Services Data Centerand Network Infrastructure teams
- Install, maintain and upgrade equipment and itsassociated infrastructure
- Runs diagnostic tests to isolate system problemsas well as proactive activities
- Operating Systems Windows, OS-X
- MS Office (Windows and knowledge of Mac)software
- Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
- Hands on experience removing viruses and spyware using various tools (Windows) Identifies, researches, and resolves technical problems including forming an RCA
- Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window
Base Requirements
Excellent written and verbal communication and customer service skills with proven ability towork in fast paced environments
Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment
Experience in working with a helpdesk operation,to include Windows and Mac clients
Self-starter that is able to collaborate actively withothers in a cross-functional team
Proven attention to detail and high standards for quality
Excellent organizational/administrative/technicalskills with agility to re-prioritize as necessary
Skilled in documenting written troubleshootingsteps and instructionsBusiness professional attire
**Job Types**: Part-time, Contract
Work Location: In person