Job Description - FT PM Front Desk Agent (HOT0AZMI) Work LocationsDoubleTree Durango
501 Camino Del Rio
Durango 81301
Come join the: # Best Workplace in the World#2 Best Company in the US Best Company for WomenAccording to 2023 100 Best Companies to Work!A Front Desk Agent is responsible for checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service. This is a PM shift and availability must include weekends and holidays. A clean driving record is required. Range of pay is $15.51 - 19.56.
What will I be doing? Specifically, you would be responsible for performing the following tasks to the highest standards:
Assist Front Office leadership with the checking in and checking out of guests.Respond to guest inquiries in a timely, friendly, and efficient manner.Provide driving and/or walking directions to guests to local destinations.Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events, and local and community events and attractions.Assist fellow team members and other departments wherever necessary to maintain positive working relationships.Safely drive our airport shuttle as needed.Provide or obtain accurate information.What benefits will I receive: Depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Health & Welfare benefit plans which include life insurance. Additional voluntary benefits include long-term disability, flexible spending accounts, accidental death and dismemberment, legal plans, voluntary medical benefits, and employee stock purchase, depending on eligibility. Hilton also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs.
What will it be like to work for Hilton? DoubleTree by Hilton understands that doing the little things well means everything. It all starts with a warm chocolate chip cookie welcome. Our guests stay with us because they know they'll enjoy an experience they truly value at a competitive price. At DoubleTree by Hilton, we provide the simple acts of care and thoughtfulness that make the traveler feel human again.
What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. We look for demonstration of our Vision, Mission, and Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.I Integrity - We do the right thing, all the time.L Leadership - We're leaders in our industry and in our communities.T Teamwork - We're team players in everything we do.O Ownership - We're the owners of our actions and decisions.N Now - We operate with a sense of urgency and discipline.In addition, we look for the demonstration of the following key attributes:
QualityProductivityCustomer FocusEOE/AA/Disabled/Veteran
ScheduleFull-time
Brand: Doubletree by Hilton
Job:Guest Services, Operations, and Front Office
#J-18808-Ljbffr
