.AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development, and commercialisation of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace culture that inspires innovation and collaboration. Here, employees are empowered to express diverse perspectives - and are made to feel valued, energised and rewarded for their ideas and creativity.In Global Business Services (GBS) we dare to change the way we work - we are brave, resilient and take smart risks with a focus on simplifying the way we work. Through our global scale and diverse services, we look to drive value through our innovation and expertise. This requires a team who see no boundaries, can collaborate and challenge the norm and feel empowered, motivated and engaged.Our GBS Process Solutions service operates across all areas of the enterprise to identify areas of process inefficiency and ineffectiveness, and provide an end-to-end service from identification to solution delivery. We offer an exciting and evolving range of capabilities to unlock value; including Process Re-engineering, Process Mining, and under a team called the Robotic & Cognitive Centre (RCC), Robotic Process Automation (RPA), custom built apps & workflow using the Microsoft Power Platform, Python scripting and other emerging technology solutions as the team seeks to add further capabilities in the future.To support the continued expansion of GBS Process Solutions (PS) we are now seeking an **Operations Manager**. This role will report to the **GBS PS Operations Lead** and be part of a small Operations Team, responsible for performance tracking & reporting, budget management, governance & methods, resource planning and key internal and external partner relationships. The Operations Manager will work across our global locations, supporting our team with standard and simplified ways of working and helping to ensure Process Solutions can deliver quality outcomes, financial value, and business efficiency.**Main duties and responsibilities**- Track and report on the PS opportunity pipeline, project delivery status & BAU performance, supporting the PS leadership with ad hoc analysis to support decision making and resource prioritisation.- Track and report on total PS value targets including financial savings, time saved and internal cross-charges for delivered projects / solutions; maintain other GBS-led targets such as resource footprint ratios- Support capacity planning and resource management across internal teams and 3rd parties.- Support the Operations Lead in PS budget management and financial planning.- Drive Continuous improvement within Operations and across PS, scaling the use of standardised, templated materials, process simplification & automation