.SummaryGrounded in our Purpose to "care for People so they can be their Best," a Hyatt General Manager is responsible for bringing this Purpose to life through the execution and delivery of the Hyatt brand and brand experiences across all stakeholders: guests, colleagues, customers, owners, and communities.With passion, care, and a strong work ethic, Hyatt General Managers actively and consistently engage all stakeholders to listen, learn, and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences.This Position Overview is designed to provide transparency into the role and encourage development and career planning for those pursuing a career as a General Manager.Hyatt General Managers are the embodiment of the Hyatt brand experience and culture as it relates to customers, guests, colleagues, and owners. Hyatt General Managers are accountable to:- Oversee the overall strategy, performance and profitability of the property: ensuring that it is operating with excellence.- Align with Hyatt's core values to maximize revenue and profit opportunities and ensure the efficient and effective management of the property asset.- With integrity and in alignment with our Leadership Expectations, lead a diverse team to build the trust of others in all interactions and cultivate a positive guest and colleague experience.- Continuously find ways to improve all areas of the property and remain flexible in rapidly changing environments.- Bring Hyatt's values to life for the benefit of colleagues, guests, customers and owners by demonstrating excellence in all aspects of the guest experience and overall performance of the hotel.**Operations** **& Business Acumen**- Effectively manage owners' assets with an on-going focus on maximizing returns and identifying the value proposition that Hyatt delivers as a management company.- Develop, execute, and evolve a multi-year property level business strategy with focus on brand positioning.- Maintain and build a positive and effective relationship with the property ownership on behalf of Hyatt.- Understand and utilize data insights to inform strong business cases for decisions.- Understand property financials, including departmental P&Ls and provide oversight of ongoing financial reporting, forecasting, and planning.- Challenge and improve current practices and environment to meet the quality expectation of guests and customers.- Optimize the overall sales and revenue management strategy to capture growth and deliver long term profitability.- Maintain a pristine and well-maintained facility to preserve ownership's asset value.- Lead the capital planning process and utilization of the owner's capital to fund property improvements over time.- Embrace technology and digital initiatives to drive property performance and connectivity to guests and colleagues.- Ensure the safety of colleagues & guests