.OverviewWe Are PepsiCoJoin PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers, and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade, and Sonrics, has been a part of Mexican homes for more than 116 years.A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.Know more: PepsiCoJobsJoin PepsiCo, dare for better.ResponsibilitiesThe OpportunityAs Global Procurement HelpDesk Analyst, you will support and follow-up on the deployments of automation processes that impact and benefit the Procurement processes and team, as well as provide support to end users in resolving incidents and service requests.The role has as its main objective to provide follow-up on all improvements ensuring their correct functioning after implementation. At the same time, this person should manage, resolve, and close incidents/service requests from end users.Your ImpactAs Global Procurement HelpDesk Analyst, your functions would consist of:Attend all the hypercare sessions, providing feedback and continuous status of the operation.Ensure that the project team resolves any possible issues that may arise.Incident Management, including incident identification and recording.Classification and initial support to the users for the incident.Investigation and diagnosis of incidents.Escalation procedures for ensuring incident resolution.QualificationsWho Are We Looking For?Key skills and experience required:Bachelor's degree.1+ years of experience in Customer Service/Procurement/Incident Management.Advanced English (written and spoken).If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.What can you expect from us:Opportunities to learn and develop every day through a wide range of programs.Internal digital platforms that promote self-learning.Development programs according to leadership skills.Specialized training according to the role.Learning experiences with internal and external providers.We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.Financial wellness programs that will help you reach your goals in all stages of life.A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle