**Job Details**JCI is looking for a high-energy and experienced individual to lead the transformation of its Client Billing Teams for its Global Retail Division. This business is being prepared for divestment from the parent group and is expected to go through a period of significant investment, growth, and improvement.You will lead a cross functional project team to deliver organizational, process, and system changes that will improve the client experience, better inform management, and reduce the cost to serve. The organization is currently implementing Oracle Cloud alongside Salesforce SFDC which you will be expected to utilize as part of the optimization of our billing processes.As GPO Billing, with the support and guidance of the SSC Director, you will also contribute as a strategic partner and valued team member of field and commercial organization. These responsibilities include engaging in Operational & Financial Reviews, Process Effectiveness & Efficiency Programs, and support Senior Executive Strategy Decisions to improve Order Processing and Billing Processes.The business consists of customers that range from Large and Small Contractors, Retail, Government, Large and Small Commercial/National Accounts including both Installation and Services (Time & Material and/or Recurring/Subscriber) customer solutions.Key responsibilities will include:- Full evaluation and appraisal of the current billing processes- Reviewing and enhancing governance and controls- Design the future operating model for the Billing organization to meet the needs of OTC and Sales Leadership- Leading a cross functional project team to deliver the future operating model- Support the role design and recruitment process for the Billing Teams- Drive thoroughly modern and technologically driven best practice in OTC**Requirements**:- A proven track record as a Global Process Owner- The ability to operate at a strategic and detailed level- Strong influencing and communication skills- Bachelor's Degree in Accounting, Business, or Finance required, other disciplines considered with relevant experience- 5-10 years of experience in Order to Cash Processes (Order Entry, Billing, Credit, Collections and Cash) in a Global/Multi-National Operating environment. Includes managing teams.- Previous experience of project management and delivering transformational change is highly desired- English proficiency required; written and verbal