Guest Experience Specialist - Playa Del Carmen

Join NexusTours!We are the leading DMC in the Caribbean, Central America, and North America, operating in 11 countries and 42 destinations.We're looking for a passionate Guest Experience Specialist to deliver exceptional service by supporting travel agencies, direct clients, and our back-office specialists, ensuring our New Service Promise exceeds expectations.What will you do?You'll handle client requests, resolve issues, and provide outstanding service while ensuring customer satisfaction.What are we looking for?At least 2 years of experience in Concierge, Guest Relations, Front Office, or similar Customer Service roles.Proven experience in conflict resolution and mediation.Knowledge of Complaint Reports, Incident Reports, and/or Accident/Illness Reports.Advanced skills in Office Suite (Teams, Excel, Word, Outlook).Knowledge in SalesForce.Excellent English communication skills (spoken and written); French is a plus.Strong interpersonal and customer-oriented skills.What can you expect from us?Competitive salary and above-law benefits.Perks like medical insurance, Epic Days, and exclusive discounts.Continuous training and development programs.A people-centered culture where you can thrive personally and professionally.Live a #LifeChangingExperience with us! Apply today and become part of the NexusTours family.NexusTours is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities regardless of race, color, religion, gender, nationality, sexual orientation, age, citizenship, marital status, abilities, or gender identity.#J-18808-Ljbffr