**About Fusemachines**Fusemachines is an artificial intelligence talent and education solutions company dedicated to democratizing AI. Headquartered in New York,US with operations in Dominican Republic, Canada, and Nepal, it is a 200+ company. Fusemachines' AI educational program has made world-class AI education available, accessible and affordable to students around the world. Fusemachines helps organizations identify opportunities where AI can be best utilized to transform and grow their business.**About the role**:This is a remote, full-time consulting position**As the **_Helpdesk Engineer_**, you will have following key accountabilities**:- Monitor the system and performance notifications to proactively address problems.- Maintain up-to-date documentation of systems- Perform all other duties and tasks as assigned**Preferred Skills and Experience**- Azure and AWS experience: 2 years (preferred)- Extensive mobile device experience (Android phones and tablets): 2 years (preferred)- Windows 10/11/MacOS administration/troubleshooting: 5 years (preferred)- Citrix Administration (preferred)- Microsoft PowerApps administration (preferred)- Active Directory- Group policy, users and computers, DNS, DHCP: 5 years (preferred)- Security experience—proxies, firewalls: 2 years (preferred)- Strong general operational knowledge of Server Support and Network Infrastructure: 5 years (preferred)- Respectful of confidential client and organization information and intellectual property- Ability to prioritize multiple requests while exceeding customer expectations- Works productively and collaboratively in a team environment- Strong attention to detail- Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status._d9axfE5R4g