**Requirements**:- **Live in Guadalajara and be able to work ON-SITE: Av. Mariano Otero 1249, 44530 Guadalajara, Jalisco**:- **Finished high school (a copy of your official certificate of completion will be requested. If you have a foreign high school diploma a TRANSCRIPT will be needed. If you have a GED we will also be asking for a transcript)**:- Availability to work 45 hours per week- Interest in working on **Night shifts**:- **C2 English Level (this means that you've lived in the US for more than 8 years and you have an American accent)**:- Looking to work in IT Environment- **6 months of experience in Customer Service and/or Tech Support**:- **basic troubleshooting process****We Offer**:- Grocery Tickets - 12% of base salary- 30 days of Christmas bonus- 10 days of vacations- 50% Vacation bonus- 5 personal days per year- Medical insurance (You and your family)- Life insurance- Opportunity to grow in the company**Activities**- General L1 support for hardware and MS Office packages- Answer technical support calls providing and escalating to other support groups- Document troubleshooting steps and detailed description of the customer incidents and requests- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures**Salary**: $18,500.00 per monthApplication Question(s):- Do you have your high school OFFICIAL diploma? (certificado con sello de la SEP), en caso de ser de una escuela extranjera se necesita tener el TRANSCRIPT- Do you have C2 English level pronunciation? (This means that you've lived in the US for more than 8 years and you have an American accent)- Please confirm that you have seen the location of this job and that you are aware that this position is ON-SITE (presencial)Av. Mariano Otero 1249, 44530 Guadalajara, Jalisco- Are you available to work on-site during the night shift?Work Location: In person