Helpdesk Supervisor

NTT DATA, Inc. currently seeks a Help Desk Supervisor:Full Time:To join our team in Guadalajara.**Location**:Guadalajara, Jalisco..**Requirements**:- Availability to work 45 hours per week- Interest in working on Afternoon/Night shifts- Advanced English- Looking to work in IT Environment- 6 months of Importante empresa in Customer ServiceWe Offer:- Competitive salary- Grocery Tickets:Of base salary- Restaurant Tickets:800 pesos per month- days of christmas bonus- days of vacations- Vacation bonus- 5 personal days per year- Medical insurance (You and yomily)- Life insurance- Dental Insurance- Discounts with selected Optics- Opportunity to grow in the companyActivities- General L1 suppor hardware and MS Office packages- Advance technical suppor in:- Answer technical support calls providing and escalating to other support groups- Document troubleshooting steps and detailed description of the customer incidents and requests- Applies diagnostic techniques to identify problems, investigate causes and recommend to correilures