Implementation Specialist

About HireRight:
Overview:
To be responsible for processing the onboarding requests for new customers, as well as performing maintenance tasks for existing customers. To be accountable to ensure proper processes and procedures are followed in accordance with HireRight legal, contracts, and compliance procedures any time an account is created or updated.

**Responsibilities**:

- Perform set up and maintain customer accounts.
- Partner with Internal departments and customers as needed regarding account setup requirements and to seek assistance or support as necessary.
- Accountable for the account setup processes and regularly contribute to program improvements.
- Troubleshoot setup errors and implement a solution.
- Meet expected SLAs as determined by management and manage all assigned cases to timely completion.
- Identify potential pitfalls and develop a solution to avoid impact to customers and proactively address/correct these issues.
- Provide superior customer service to both internal and external customers.
- Lead or participate in small special projects and provide input, analyze data, and perform needed tasks.

Qualifications:

- High School Diploma required
- High level experience in using HireRight Systems would be desirable.
- College degree preferred
- Minimum of two years related experience preferred.

What do we offer:
**Additional Benefits Include**:

- Christmas Bonus
- Additional Holidays
- Food Voucher + Meal Bonus
- Generous Vacation Program
- Monthly Transportation Allowance / Payment of Teleworking Expenses
- Insurance for major medical expenses
- Business Casual Attire
- Generous Referral Program
- Professional Growth.

**Please submit resume/CV in English.**

**HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.