Incident Management Handler (Monterrey Office)

Receive tickets from the automated integration between ticketing systems and manual incidents open by CEMEX Security Organization, IT Heads, third party stakeholders
Open security related tickets upon Cemex requirements in the ISM tool and in the VSOC portal.
Track progress of open tickets.
Provide escalation and exception handling for problems, consistent with IBM established procedures on Supplement E Exhibit 3 "Service Levels".
Upon resolution of the problem request, close the ticket.