.Direct message the job poster from GenpactWith a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it!
We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line.
We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing.
People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality.
And as you help us create a better world, we will help you build your own intellectual firepower.This role will manage and participate in projects as well as provide support and maintenance to applications and solutions.
This position will work closely with the Manager of Production Management to develop and maintain team metrics, resource scheduling, document management, and project responsibilities within the team.
Other responsibilities include liaising with operational and technical teams, leading the gathering, documentation and approval of business requirements, solution design, test script development and execution, and quality assurance for a variety of technology solutions.Business PartnershipWork closely with IT and business owners to support the development and execution of business vision and strategy.Identify opportunities to better integrate with other lines of business.Project and Portfolio ManagementWork closely with the Production Management Manager and operational teams.
Provide technical leadership for driving business requirements, leveraging existing applications and evaluating new technologies to meet evolving needs.Manage the execution, delivery and financials for assigned projects.Manage QA Life Cycle by developing test plans and test scripts, documenting test results, and reporting on results and managing UAT while coordinating usage of test environments.Create mutually beneficial opportunities for client and the vendor using processes, technologies, and people to drive results.Ensure that financial responsibilities for vendors are met in a timely manner.Review and incorporate vendor product maintenance and upgrades into technical roadmaps.Operational SupportEnsure all operational support responsibilities are met, including management of support queue, maintenance activities, and upgrade tasks in accordance with defined procedures and SLAs for multiple applications.Ensure all compliance requirements are followed and maintained including quarterly duties as assigned.Provide support and guidance for internal users in IT and the business.Perform season startup preparation for various applications as tasked